Nikki R.

This is the absolute worst experience I have ever had with a company & I strongly encourage you to stay away. Their customer service is horrible and I have never been so mistreated by a company.

Upon ordering my shoes I saw that they were made from really cheap material and not what they seemed. So, I went to send them back free of shipping charges like they advertised. Not free! They charged my a re-stocking fee that I was not made aware of prior to my purchase. When I called and complained they were very rude and then I asked to speak to a manager. The manager not only didn't care about his rude employee but made the following comments "Of course we are not going to advertise that we charge a re-stocking fee under free return shipping, people wouldn't buy as much." He also said, "Mostly people don't notice always so it's not a concern for us." He wouldn't help me or let me talk to anyone higher up in the company and refused a refund for the re-stocking fee. Also, I returned my purchase weeks ago and have yet to be credited anything at all.