- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Ideeli is VERY hit and miss. Their customer service is NONEXISTANT and they never seem to know what is really going on when you contact them. On a recent order this month, they took money out of my account and I have yet to receive a tracking number. When they first opened they were actually falsely representing items, for example they had a Michael Kors Kind Duvet set they were selling which I ordered and I only received the duvet no shams, which a set normally consist of. They later told me they were always only selling the duvet. Well Ideeli, why would you advertise it as a duvet set? It's things like this that give the site such an element of shadiness. Despite that incident, I continued to shop there and 75% of the time they get it right, but their margin of error is getting larger. I would not recommend this site to my worse enemy and after this last fiasco of my money being taken with no tracking number and no product in hand, i'm finished with them!
Nikki H.'s review of Groupon earned a Very Helpful vote
Nikki hasn’t received any thanks yous.
Nikki doesn’t have any fans yet.
Nikki isn’t following anybody yet.
Empty.
Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi Nikki,
I am so sorry to hear about the trouble you have experienced. Please know that it is not our intent to deceive our customers and if you receive an item you've ordered and feel it is not as advertised on our site, we will gladly accept a return of the item for a full refund.
Also, I would be happy to follow up on your missing order for you. So that I may further assist, please send me a private message with your user id and order number. I'll look into it right away. Thank you!
Best,
Jason Faria
Sr. Manager Customer Service