Dear Nidya,
We want to thank you for telling us about your situation.
I wish to start off by telling you that we are extremely sorry about the delivery time.
We have send your order status to your ticket and please check it. Wish your reply.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service
Nidya Has Earned 10 Votes
Nidya M.'s review of RoseWholesale earned 10 Very Helpful votes
Dear Nidya,
We want to thank you for telling us about your situation.
I wish to start off by telling you that we are extremely sorry about the delivery time.
We have send your order status to your ticket and please check it. Wish your reply.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service