Nicolas D.

Goddady is a huge company who doesn't care about their clients' profitability.

For my customer bornedecharge.ca,
1- Godaddy wasn't able to take payment on my credit card for that specefic domain even if I had successfull payments the dau before and the day after for other domain names...
2- Godaddy wasn't able to take payment on my backup payment method (paypal)
3- I finally saw the notice by email and got on godaddy's website to pay manually using the default card on the account with success confirmation by godaddy.
4- The later day, my employees called me in the morning because the site was offline! They parked my domain name by changing dns servers without my consentment. Moreover, they were earning money on my client's back with ads on that parked web site for bornedecharge.ca!
5- I call french support at 7h58 in the morning. French department was closed
6- I call english support, got the line after 20 minutes even though I am a premium customer (huge yearly prime to get prices still a little bit higher than competitors!). They flushed me after 1h20m without calling me back! (How much unprofessionnal a company agent can be to do that?)
7- Calling back to support, answer after 15 minutes, explain problem, ask to speak to a level 3/4 support guy who can change my dns for this domain name. They can't do it themselves! They told me the problem would be fix within 24 hours! For my 50k monthly visitors website, this is unacceptable. I asked for a supervisor Or a support level 3 or 4 agent and got sent back to the bortom of the waiting list waiting another 20 minutes before getting another agent.
8- Finally reached Javier, very professionnel and respectfull, he kept me online while contacting higher level of support and putting my request in high priority.
But bornedecharge.ca was still down for couple of hours...

Bravo godaddy for all your bugs!
On the line with agents, they asked me to login to my account getting MANY errors from godaddy saying I have unregular browser on (chrome on Galaxy Z-Fold) which I used hundreds of times in the past.

Other bug: I tried to buy a specific.ca domain name 5 times in 2 months! I have been refund every time automatically but godaddy is still unable to finish my purchase!

Overall, godaddy s.u.c.k.s a lot, has unprofessional agents (not all, luckily), has lots of bugs everywhere, is more expansive than competition... and sells you premium services without doing the premium service you pay for...

Try other serious company like whc.ca or rapidenet.ca for professional services less expansive than godaddy...