Nicola H.

I have yet to receive the products so I cannot comment on them. However they deducted twice from my bank account which is totally unacceptable and very concerning. My card was also hacked 4 days within a few days of ordering from them.

If I could give this company no stars I would. We are property owners with a property listed with them via a management. We have a pool which it clearly states is un heated. We had a couple turn up in April and demand that the management company contact us and ask us to turn the pool heat on. We politely told them that we did not have a heater to turn on. They insisted the management company call us again and again over the next few days. In the end the management company representative who lives 5 doors down from us very kindly allowed them to use her pool. Two months later they leave an extremely defamatory review on Vrbo saying how unreasonable we had been to deal with and how unhappy they were our pool was not heated. Hello? Could you not read the description of the property? Vrbo is not interested only stating they don't care what anyone posts good or bad and as long as someone can prove they stayed there then they can say anything they like. What an eye opener and what a waste of time (and money!) for owners and renters alike. Its a lose lose situation. While I totally appreciate from a renters point of view that they are allowing bogus fake 5* reviews it is equally frustrating as an owner that they are allowing inaccurate reviews. Most of these people are just after a reduction in their rent.