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07/06/15 Lured by their "Free" book offer, I ordered a book and also some pills and creams. I agreed to their newsletter, assuming it would be like the excellent free updates from http://www.mercola.com/,
http://www.curetoothdecay.com and http://www.markusrothkranz.com/ I quickly got into the habit of deleting it as it was mainly promotional. Eventually I unsubscribed from this apparently free 'newsletter'. Meanwhile, without authorisation or notification Jesse Cannone debited my a/c by total of $79.80 between August and November. I have sent more than 20 e-mails asking for a refund and for them to clarify their policies. No satisfaction. Don't touch this this team of scammers with a bargepole. Nicola, UK
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Nicola from the UK,
Unfortunately we can not identify you through this site and with out seeing or knowing your order history, its hard to comment on your situation, other then to say, you may have gotten confused between our free E-zine and our subscription based newsletter.
In reference to the charges, of $79.80, I would need to see your account to be able to comment, but we do not just take money our of peoples account, it had to be for a product or service you signed up for, and all products and or services are offered with full explanation of billing, followed by the requirement of your digital signature before the order can be processed.
In reference to emailing us, please read the below statement:
For all customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new