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As I walked in to the Middlesbrough store, I was handed a scratch card, the scratch card was 15% discount.
I bought several items including a leather jacket.!
Today I sent my so back in to the store to exchange the jacket as it was far too big.! The lady on the till charged him the extra for the coat as apparently the voucher had ended.! I had bought it already so, I would have thought that still stood.! If I bought a sale item and returned it after the sale ended, would I get the full price back? NO absolutely disgusting service.
The online chat is as much use as a chocolate fireguard.
Didn't try to rectify or even bother to deal with the issue, just said the girl was right to charge.!
Anyway I sent him back and got my full money back.!
I spend fortunes in River island and fair to say that's just ended.
It's not about the amount, it's the principle.!
Customer service is RUBBISH.
Tip for consumers:
As I walked in to the Middlesbrough store, I was handed a scratch card, the scratch card was 15% discount.
I bought several items including a leather jacket.!!
Today I sent my so back in to the store to exchange the jacket as it was far too big.!! The lady on the till charged him the extra for the coat as apparently the voucher had ended.!! I had bought it already so, I would have thought that still stood.!! If I bought a sale item and returned it after the sale ended, would I get the full pri
Products used:
Jacket
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