Nick L.’s Reviews of SeatGeek & more

Nick's Profile

Review 1
First Reviews
0
Votes 8
Thank Yous 0
Fans 0
Profile Views

166

Contributor Level

Total Points

Concert Tickets

“Beware - Incompetent or willfully misleading”

6/13/15

I purchase tickets through Uberseat via SeatGeek for a concert at Merriweather post. They seemed a great deal, but hey, sometimes you can get lucky. They were e-tickets, for which they say they will be delivered at least a day or two before the event - which had me worried. So I followed up with them and they assured me that I would get them ahead of the event. I also wanted them to confirm that I was in the proper section - they had mapped the seats to GA - floor (next to stage), but there was also a GA - lawn section much further away. The first response i received was only "they are GA". I asked a second time and they finally admitted they were GA lawn. They had listed 90 tickets as GA - floor... whoops. Thankfully I had followed up early.

They were responsive, but their compensation for my trouble was pathetic. Either they are incompetent enough that they cannot list things accurately, or they are willfully baiting and switching. Avoid this service.

Comments (0)
362K Views

Helpful (8)

Thank you

SeatGeek T. – SeatGeek Rep Over a year old

Hi Nick,

Thanks for the detailed feedback. The good news is that we were definitely not willfully baiting and switching.
The bad news is that occasionally our system doesn't recognize sections correctly and as a result plots listings incorrectly. These instances are relatively rare, but unfortunately in cases like this where there were two GA sections it can happen. SeatGeek is a ticket search engine that maps thousands of tickets for thousands of events. In order to plot tickets on our venue maps, we use a system called "normalization" in which an algorithm will match our ticket listings with the appropriate spots on the map. Because we get all of our ticket info from the vendors/brokers, who don't always specify seat numbers or sections, we are sometimes unable to plot things perfectly.

We're so sorry for the mix up and glad you got in touch with us in time to resolve things before your event.