nick d.

Negative 11 Star review: Absolute garbage service on every level. I schedule a stereo install at the end of Jan. The earliest install appointment they offered was March 6. Not a problem I was willing to wait. Meanwhile, I receive numerous emails confirming my appointment including hours before I was scheduled. I show up to locked doors and notified from someone nearby that they no longer offer installs. I wait in line to speak to the Geek Squad manager, which after he completes his transaction with the person in front of me he literally walks away without eye contact.
Some other random glassy eyed waste of talent with a stained blue shirt informs me I just need to cancel my appointment via email and a refund will magically appear in 48-72 hrs. I call customer service to confirm at which point they clarify nothing has been cancelled, let alone refunded. This 2nd attempt at a refund leaves me in the same position with no receipt and no email. I call right back for a 3rd time, at which point this person was able to provide me with confirmation my refund is processed and a prompt email receipt.
Save your money and time and go elsewhere. I waited 6 weeks for this upgrade and they stood me up with no apology or even a required refund for lack of services rendered. What a waste of space, I hope they level that building and turn it into a parking garage.