So I purchased some Merrell shoes as a gift for my father and once I received I had him try them. They ran too wide for his feet, so I elected to return them. Their site boasts free and easy shipping and returns for items over $49 (purchase came to $94). When inquiring about why i only received $75 back a snarky representative remarked that because I returned the shoes I was charged a whopping $17.94 for shipping! Why advertise free returns and you not honor your own policy. NEVER AGAIN!