Nelson C.

I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and fourth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around an bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me. This was sent to me by their customer service representative.

When looking at your trip our records show that:

A pricing notification screen displayed a dynamic pricing rate of: x x1.3
This rate was accepted: 07:19:58 PM EDT
And
The other fare in question of $156.82 was also taken at a time of surge and was at a rate of 2.8x. This fare was accepted at 07:07:57 PM EDT.

Uber states that I "accepted" this rate at the time of the trip. Both of these trips have starting time of 3am. Telling me I accepted a price 8 hours before my trip is completely asinine. This pricing surge was not given to me at the time of my trip. How do you conceive that a trip at 3am was given a surge price and agreed upon 8 hours prior? Not only was this complete lie given to me, I also was sent this information as just a statement and nothing more. Uber, you will NOT bully me into paying for this. Something WILL be done! You may not steal my money and you can bet that I will be sharing this experience.