Neill R.

***Warning****This company are a complete and utter shambles. Do not buy from them. We ordered the first of what was going to be 3 orders from them. They came out and measured up and told us we would hear within a couple of weeks regarding a fitting date for our carpet. We paid them in full up front then waited over 2 months with no contact from them whatsoever, in fact we had to keep trying to chase them and it takes over half an hour to get through each time. Their customer support are very bad and tell lies to you to get you off the phone. We were told so many different stories about when our carpet would be delivered and each time it was a lie. They promise to call you back and never do.

The last straw for us was when they said they had lost our carpet after the manufacturer delivered it to the SCS distribution centre.

Their story was that it was due to be delivered to them on the 4th June but because it was delivered on the 31st May(early), the delivery was rejected at their distribution centre and sent back to the manufacturer.

They then said they could not find our carpet and would have to email the centre to look for it. But could still not give us a date. They have eventually given us a refund after a lot of chasing and phoning but they have now also lost future orders for other rooms and our sofa replacement, we will go elsewhere.

Do not buy anything from this company. We will NOT be ordering from them again. If you want a good professional service then avoid SCS