I have purchased from them several times and had little problems. I ordered a few pairs of shoes for my kids and noticed them cheaper on another site. I submitted it to their customer service team and after a day or so, I got a response about getting the difference + 10% more. The shipping was free, but not overnight like some other places. The shoes were a lot cheaper so I don't mind having to wait a couple of days to get them :) I hope this helps.