NATALIE S.

I went to order some raised garden beds through BCP and really researched the company and the reviews. It seemed like a reputable company with great service and products. So...I went and placed my order. I even signed up for rewards. Then I get a confirmation email about order. Then later, I get another email stating my order was cancelled...? No reason why or anything. I go to my account at BCP and it still shows I have an order with an actual order number. I even have reward points and Rakuten points... I click on the number to track it and a tracking window opens with no information on it. I decide to wait a day or so, in case it is still in processing. Acouple days later I go to check and it's still the same. I decide to talk to someone in BCP Chat. Alyana responds, very politely. She checks my information and this is the resulting conversation. (see photos)
My frustration is their ordering system that automatically kicks out a customer's order...without any explanation. Alyana was still very polite, but did not seem concerned with the issue. She had to send me a link - one not on the site that I found - in order to know their shipping policy. I hope the company reads this and realizes the flaw in their automatic system. Automation doesn't replace reaching out to a customer when there is an error in an order, especially when it's a first time customer. Anyone in business knows that it takes MONTHS to find a customer and seconds to lose one. I don't want this to happen to anyone else. Hopefully this is helpful.