Natalie K.’s Reviews of SaferWholesale & more

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Auto Parts

12/9/14

BEWARE! You're better off getting an ATV at half the price off Ebay. Here's my story...
I bought an ATV with monster wheels, all the trimmings and even paid an extra $100 for 10 day shipping. I ordered it July 8 and it came... July 29.
Came on a crate and the guy who brought it by truck was in a hurry and wouldn't wait for me to open it. (Now I know why) Three separate areas on the plastic body were cracked and looked as though someone tried to melt the plastic. I also noticed right away it wasn't moving as well as my friend's son's who BTW, ordered the exact same one 2 months earlier. Called customer service right away and proceeded to tell them what was wrong. They told me to send pictures of the damage and completely disregarded that I paid extra for faster shipping and it came a month later.
Fast forward 1 week, I call to find out what's the story with the body and let them also know that this ATV is damaged! The chain kept falling off wouldn't even go over a simple little hill. Opps, they sent all my info to the wrong place. I CALLED EVERY OTHER WEEK! Even the guy in parts was getting frustrated because they evidentally have to send to their manufacturer. Long story short. I had to have the ATV towed, they won't send me the parts I need to fix this thing because it came broken to begin with. Standing in the mechanics since Sept 1! Garbage company, liars, scammers and just horendous business practice! Gave up and fixing it on my own because my mechanic took mercy on me. $950 piece of $h*T!

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Customer-Service S. – SaferWholesale Rep Over a year old

Natalie,

You purchased a unit with a standard 30 day warranty. I am not sure what happened to the unit in September of this year, but that is well outside of your warranty. You received the product on 7/25/14 with a 30 day warranty that expired 8/25/14. I do see that our parts department did in fact ship you some replacement parts you had requested. Tracking for the replacement parts that were delivered to you is as follows:

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number:
1ZWE0010P295362051
Reference Number(s):
WARRANTY
Service:
UPS Ground
Weight:
1.00 lb
Shipped/Billed On:
07/28/2014
Delivered On:
10/29/2014 3:42 P.M.
Delivered To:
52 BALSAM PL
STATEN ISLAND, NY, US 10309
Left At:
Front Door

Thank you for giving us this opportunity to serve you.

Sincerely,

UPS

Tracking results provided by UPS: 12/19/2014 4:33 P.M. ET

Thanks,
Artie