Natalie J.

I originally signed up for the $19.95 a month version but then shortly afterwards, I clicked to upgrade to the Pro Membership for $29.95 a month. Today I logged in and looked at my order history and realized they had been charging me both membership prices for ten months. I called customer service and the gentleman on the phone brought up my account and agreed they had made a mistake, but said since so much time had passed before I noticed the double charge, they were "unable" to issue me a refund or even a credit. I pointed out to him that they were not "unable" they were just "unwilling" and in essence they were just pocketing my money and saying "tough." He just kept repeating that they were unable to do anything. I asked to speak to a supervisor and he told me she was unavailable. I asked to speak to someone with more authority and he said there was no one to transfer me to.

I was going through a divorce those ten months and didn't have access to the credit card bills, my ex just told me how much I owed him for everything on my card. I had no idea I was being double-charged until today. For this company to admit they made a mistake, admit that it was THEIR error, but then say since I didn't catch it in time, they got to keep my money, is just outrageous and unethical. Shame on you, Peoplesmart.