Natalie J.

I am so disappointed in Vayama and would encourage anyone to NEVER book with them, but rather book through the airline directly. I had to cancel my upcoming trip to Katmandu, and the airlines is offering a 100% refund, but unfortunately, I had to book through Vayama and now I have to go through them. I have talked to the airline MANY times and they assured me that they are offering the refund, but Vayama needs to process it. In the past 13 days, I have contacted Vayama probably 10-15 times. Each time, I talk to someone who is very nice, but never really accomplishes anything for me. I am always assured that you will hear from us within 24 hours... I HAVE NEVER HEARD back from Vayama, I am always the one following up. My firend, who has the exact same flight has received a confirmation of a refund, but I have not. It is completely unacceptable to say that you will contact someone in 24 hours and to never hear back from them. This was a VERY expensive ticket and I need my refund to be processed because it takes up to 60 days to get it and as of now, Vayama hasn't even processed it. There are multiple call centers and some are doing better than others. This is why my friend already has her confirmation of refund and I don't, because we called different call centers. However, a company this large should really have it together to have protocols for instances like this. I learned a valuable lesson this time around-- DON"T book with Vayama!