Natalie J.

I ordered 2 items on August 21,2011. The website states that they have free 24 hr. Shipping but after a week I still did not have my order. I called on Aug. 29 and they said my items were out of stock and that they would ship it as soon as possible (yet the website stated that it was still in stock.) I had to call back again to get a tracking # which did not work for 2 more days. Then the shipment took another week to get to my house. So I did not receive a package until September 9,2011. Then the package included only 1 of the items that I ordered. So I had to call back and see why only one thing was shipped and the whole "OUT OF STOCK" scam went on a second time. At first they were saying the thing that was out of stock was the item I already got, until I told them I already had it and they changed their mind and said it was the item I was missing was out of stock. They wouldn't have it for 3 more days and then they'd ship it. I finally had to call again today to get a tracking # and then they gave me the wrong one. I finally had her email me the tracking # and it turns out the 2nd item won't be here until September 24th (supposedly).

So if you order from this website do not expect to get your order on-time or even at all. I have had to call them 6 or 7 times and it has still taken from 8/21 - 9/24 (hopefully) to get my COMPLETE order shipped to me. Once again... DO NOT ORDER ANYTHING FROM WINESTUFF.COM.