Natalie C.

BEWARE!

I would strongly discourage anyone looking to stay at EASYFLAT. The company is unprofessional, incompetent & delivers the most shocking level of customer service.

My brother provided them with 1 month's notice when deciding to move, and although he had departed the room (making sure it was left in the same condition which he found it) by the correct date - they are STILL refusing to refund the deposit that is LAWFULLY owed to him!

They are now claiming excess charges! Apparently there was an increase in rent? Of course, they failed to notify my brother of this change! And even if there was an increase (which of course there wasn't), then WHY were no charges incurred when my brother was paying the incorrect amount?

There facilities are disgusting! I have visited Halloway Rd myself - it's grubby & dirty, and interestingly enough, when I was there the following issues were still unresolved (1 month on from when my brother moved in):

1. Washing Machine/Dryer not working.
2. Oven not working.
3. Internet not working.

This is ridiculous, considering the OVERLOADED accommodation they boast!

I have dealt with some pretty shocking customer service in my life - and I feel I can have my say, as I too work in customer services - but EasyFlat is by far one of the worst companies I have come across.