Natacha m.

Hello!

I am not happy with dhgate I've been using them for a long time and made many purchases, But now I have a package that was supposed to arrive on March 26th, the tracking has not updated since March 7th when it said leaving over seas, the seller refused to refund me, I opened a dispute for a refund as it is stated on dhgate

"If buyer did not get the item on seller's promised delivery time, then DHgate Resolution Center will commence arbitration to issue a refund or return item according to the actual conditions."

My promised date was March 26th, its not here!

My dispute and all messages are being ignored now and nothing is being done and the seller has turned off email notifications so is not even getting my messages.

The seller is not responding to the dispute and dhgate have not issued my refund yet thus is ridiculous and unfair its almost 50 days since
The order was made and absolutely no update since March 7th, dhgate states they will issue a refund if the package does not arrive in time my delivery was supposed to be March 26th its near a full month late! Please just refund me so we can end this dispute I won't give up and will report dhgate to trading standards for fraud and helping sellers to steal money like sneakerstar has stole mine with their help.

Release my refund!