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About
GlassesShop
Reviews 2,433 Excellent
TrustScore 4.5 out of 5
4.6
VERIFIED COMPANY
In the Online Marketplace category
www.glasses
shop.com
Company activity
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Claimed profile
May use unsupported invitation methods
Replied to 97% of negative reviews
Replies to negative reviews in < 24 hours
Reviews
4.6
2,433 total
5-star
78%
4-star
8%
3-star
3%
2-star
3%
1-star
8%
Osho ohso
1 review
Rated 1 out of 5 stars
Updated Dec 9,2023
They don't treat their customers well
THEY DO NOT TREAT THEIR CUSTOMERS WELL.
I had many interactions about quality issues. And failed to get any satisfactory resolution to the issues.
I got a bad frame. And the vendor is saying that they will send the replacement frame. But it is no good as I have to change the lenses manually. Or I have to find an optician to get them changed after a payment. A quick quality check at the vendor's end would have stopped this issue to happen.
2nd I got bad lens in one of my orders. The lenses lasted JUST 10 MONTHS. For which the vendor squarely blamed me. The claimed I had used harsh chemicals on those lenses without checking with me.
I am writing all these because these glasses are costing me $100s and are not given for free.
In my last few interactions the vendor kept harping about 100 points I have in my account I can use for discount in the new order. Those 100 points are $1.00 and vendor is making it so that they are making huge concession to me. It is ridiculous $1 discount to frames/glasses costing $200 or so.
I have explained the issues to the vendor many times and not addressed.
Products used:
Eye frames
After buying multiple eyeglasses from the website the end has come.
First bad experience:
The coatings of the eyeglasses started to wore of after 10 months of use. When I complained to the vendor they told me that I have used harsh chemicals. I had never used any harsh chemicals on my eyeglasses ever. I have always used warm water with light soap to clean them. But the vendor claiming that I used harsh chemicals was tactic to silent me. I showed picture of eyeglasses even 10 years old with no damage to the coatings and the vendor was adamant. Coatings wearing off in 10 months of usage is unacceptable when top dollars were paid for the coatings.
After this episode I ordered 2 pairs of eye glases from the vendor. And both had issues.
The first eyeglasses's frame was weak and broken. The nose pads were loose. One of the arms was loose. Vendor didn't do anything.
And second eyeglasses's prescription was not proper. It makes me dizzy after a while. And complaints about it went unaddressed.
Tip for consumers:
Be careful.
Products used:
Only one eye glasses from recent order out of two.
I had to stop wearing one from my previous order as its coating has worn off.
Dear Narendra,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.
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Contacted Glassesshop after ordering my pair of sunglasses that only lasted 5 months with minimal...
I purchased 4 pairs of the same frame that I liked. Within 9 months three out of four were broken...
Thank you for your review. We sincerely apologize that we did not bring you a pleasant shopping experience with us. However, your order was one year old already, which was far beyond our warranty for free replacements. Here's the details: 365-Day Frame Guarantee:
Our 365-Day Frame Guarantee means Customers are eligible for a one-time frame replacement within 365 days. A replacement frame will only be issued if there are clear defects in material and workmanship.
A.WITHIN 30 DAYS
GlassesShop.com may ship a new frame at no additional charge.
B. After 30 DAYS to 365 DAYS
GlassesShop.com may ship a new frame charging customers 50% of the frame plus shipping fees. As you're valued customer, we once proposed to resend a new replacement frame only to you at no extra charge so you can just replace the frame on your own, which is quite easy to conduct, which was refused by you. Also, the 100 points you mentioned is the ones you've earned from your order placement, not from the case. If you still want a new frame, you can just email us to let us know. We hope for your understanding on this matter.