I placed an order 2 weeks ago - wish I had seen these reviews before ordering. My order was confirmed immediately with no further communications from the company. Today I sent an email and then called. I was able to speak with a real person named Sam who told me my order should ship on the 16th or 17th and that I would receive a tracking # by email. I'm willing to give them another week because I really want the item I ordered. For now, I have my doubts after reading all these reviews!