Nanette G.

On October 3rd, 2015, Rose Wholesale took a $359.79 order through Paypal. They took the entire $359.79 through Paypal, though they ONLY shipped $243.90 worth of merchandise. The merchandise, - all hats, ended up useless to me as each and every hat was damaged because Rose Wholesale folded the hats and squished them into tight bags & a small box, ruining them all with irreparable, damaging creases.
After LOTS of communication, and my having to send pictures of each item received to show the damage, Rose Wholesale finally issued a refund through Paypal for the $115.88 NEVER SHIPPED, on December 4th, two months after the original transaction.
Rose Wholesale and Paypal both said they will only reverse the cost of the shipped hats of $243.90 if I return the damaged items which will cost me $79.40 to ship to China!
I demanded that Rose Wholesale pay the shipping, that Paypal reverse that cost for me. Paypal said the items were not "significantly not as described", although the hats are useless and damaged, rather than NEW and undamaged, as described. Paypal was useless.
I return shipped the hats on November 12,2015, at my own cost of $79.40. Rose Wholesale just refunded the $243.90 for the returned hats through Paypal on December 20th, 2015.
This 11 week ordeal cost me much time, stress, and $79.40.
End of story - unless someone refunds my $79.40, which should be Rose Wholesale's policy, and is actually the stated policy of the untruthful Paypal.