Nancy R.’s Reviews of DressLily & more

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10/22/14

If I could give it no stars I would! Horrible, horrible site and customer service. I contacted them numerous times to see if my dress had shipped and when it would be here. They used the typical " we're sorry it is not our fault for the overseas shipping... blah blah blah." I then contacted paypal wanting to get my money back. They said they would refund it if dresslily didn't reply back in 10 days. They replied back to paypal and said that they were sorry. The same sorry that they gave me. Does it look like I'm getting my money back now? Nope because the dress came in yesterday that took a month and a half to get here! The quality is horrible... the dress is super short and the color does not match the one on the website. I want to return it but the packaging is all in chinese.

What a waste of money!

Tip for consumers:
DO NOT PURCHASE FROM HERE!

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CustomerService R. – DressLily Rep Over a year old

Dear Nancy R.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.

Could you please kindly give us your right order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com