Nancy P.’s Reviews of Jollychic & more

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Wholesale Clothing

1/15/15

HORRIBLE! I found an adorable coat from this company online and my husband purchased it for me for Christmas. The description warned that the coat ran small and to order a size up. He did so, but when I tried it on, the coat was still extremely small. I would need at least another size up, but when I attempted to contact Jolly Chic to exchange the item, they proved absolutely impossible to contact. I sent them an email through their website; at least a week has passed and no response. I tried using their "24/7" online chat with customer support; it doesn't work. I called their toll-free number several times; a mumbled voice seemed to say hello, but I believe it is just a recording and you can not get a live person nor leave a message. I was hoping to exchange my coat for a larger size, but it looks like I will be stuck. JOLLY CHIC IS THE WORST! Don't be tempted by their low prices, they are horrible. P.s. After trying the coat on once, my finger went through the inside pocket liner, so the quality is bad too.

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Thank you

Jolly J. – Jollychic Rep Over a year old

Hi, Nancy,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.

Our customer service is working in 7*24 hours, sometime the signal is not very good, we can’t hear clearly on the phone, you can try to call later. You also can choose our E-mail service, we will reply you in 24 hours. The replied message may send to the spam mail, please check it.

If you do not want to keep the products, please return the package, here is the return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it. And we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team