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I ordered a pageant dress and supplied the measurements. Dress came, but was 3 inches shorter than promised. Seller said it was too late for replacement and couldn't I have a tailor fix it. I asked how? I don't have material to match! They offered to send me some fabric... really? Like sewing a band on the bottom of the dress would fix things. I asked for refund and ordered a replacement elsewhere. After 5 days, per DHGate policy, I issued the dispute. Seller wanted me to pay to return, I saw no reason for me to pay out of my pocket for something not in my control. After 3 weeks, DHgate just informed me they'd released payment to seller as I should have disputed within 7 days. Their stated policy does not list a deadline.
I ordered 3 sets of sheets that were supposed to be 1200 thread count. Just received them and they are so thin you can read through them. Elastic casing on all 4 sides, but cannot get them on my standard king without compromising the fabric/seams.
This is not a case of delayed shipping, or dissatisfaction. This is dimestore quality and is more like 50 thread count. Shameful! I've contact Customer Service, but based on reviews I see here, I'm not holding my breath
nancy hasn’t received any thanks yous.
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Empty.
Poor customer service, rude and lies. I was told the will refund my money but I never got it...
Hi Nancy H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.