I odered a prom dress for my daughter it looked like a Halloween costume dress when it came! I had did an online live chat with a representative before asking about returns if we didn't like the dress. I was told if it wasn't a custom fit dress it wouldn't be a problem. As soon as i opened the package i e-mailed them. I have been going back and forth with them for a week now. They told me to resell the dress! I have never in my life had a company tell me to try and resell something. On their website it states how the satisfy their customers. They are an untrustworthy company!