I was dealing with the Scooter Store to get a new power chair (mine is broken). They were SO helpful, but they're outside our insurance network. My insurance told me I would have to go through Hoveround. I'm hearing & reading nothing but horror stories about them. Seems that the chair itself is hard to use, the batteries last just 6 mos., and their customer service is actually UN-customer service. This site just reinforced that for me.