Nancy B.

I booked 2 hotel stays tonight, but realized almost immediately that the second one was in error and within 5 minutes I cancelled the 2nd booking well within the time limit. I received an email cancellation confirmation, noting that I would be charged the full price of the cancelled 1 night stay. Disgraceful! I immediately called the hotel (Fairfield Inn in Vicksburg) and the desk clerk confirmed the cancellation and said the charge wasn't theirs, but was Booking.com's. I then called Booking.com and the rep claimed it was the hotel's charge. When I stated that I had already called the reputable hotel and they had denied this, he put me on hold for a minute then came back on the line to say I wouldn't be charged. I will be looking at my credit card statement very closely to make sure that I'm not! I felt that he initially was refusing to refund my money, and for this reason alone I would not recommend booking.com.