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Like many others - do not buy from HGGate. It looks like legitimate business - but it is not. You will not receive the item - and if yes - it will be a poor counterfeit. Best bet - if paying - pay by VISA - they have a system to get your money back. My son`s order is in dispute now. In few month we hope to get his money back. STAY AWAY - IT IS A SCAM. And my advise - just go to ALIBABA and buy directly from manufacturers. AWOID DHGate - which is DHDishonest
Naive C.'s review of DHgate earned 4 Very Helpful votes
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Poor customer service, rude and lies. I was told the will refund my money but I never got it...
Dear Naïve C.,
I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
To get the order(PO#) number please do the following:
[1] Login to your DHgate account.
[2] Go to "My DHgate".
[3] On the left hand portion of the screen you'll see "Orders".
[4] Under Orders, click on "Active Orders"
[5] It will show you a page with all the orders that are still active, look for the specific item of concern and you'll find the PO# on the left side.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
Regards,
Sil
DHgate.com