Nadya S.

Have placed two previous orders with SBG, and all was well. Three weeks ago ordered and PAID FOR sunglasses that were 'fast shipping'.
A few days ago received an invoice for customs duties from the courier company. They will not deliver until I pay the duties! I did not import anything! I ordered from the South African website for delivery in South Africa. Shipping is free! Customs duty is payable by SBG! They brought them into the country, and it's not my problem where they come from. I have emailed at least 10 times with no response at all. Have tried to post on their Facebook page, but the post doesn't come up. Have messaged them on Facebook, and other stuff, and no response. I want a refund, or I want my glasses delivered for free as advertized and as I paid for! I feel they may have intentionally put my address on the parcel which came directly from Hong Kong in the hope I would just pay the duties. Disgusting!