Nadine R.’s Reviews of RoseWholesale & more

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RoseWholesale

Discount Clothing

“RoseWholesale... poor client service...”

6/16/15

Following a review I wrote about the poor quality of their products RoseWholesale replied directly to my comment offering a refund, and asked me to update my comment on Jabber. I replied I would once my credit card was credited. Then 1-2 days later, again the customer service writes to me again and says they have to wait for some information from the shipping company before they can confirm I can be refunded! Ireplied asking what was this procedure about and they never answered! I can tell you I did get the top I bought... but it went to the garbage!... Giving this to someone as a gift is a joke!
Let me give you a good advise. DO NOT BUY ANYTHING FROM THEM!... They are not a trustworthy company... Their merchandise is of very very bad quality and from my experience, even if you go into the complaint and reimbursement process, they do not give a real after sales service (they want you to think they do but they don't)... Very disappointing... 23$ with shipping & handling that is thrown in the garbage with my top!

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CustomerService R. – RoseWholesale Rep Over a year old

Dear Nadine R.

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.

Let me start by apologizing personally for your experience.We really want to work with you to make this right.

We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.

Again, we apologize for your shopping experience which was clearly not up to your expectations. We will work harder to minimize the possibility of a recurrence.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

Best Regards
Rosewhosale Customer Service