I have had the worse experience with my first order at Naturalizer Canada and will NEVER order product from this company again. The shoes are not sized accordingly and when I had to return the pair I ordered the run around for getting my money back was insane. The lady I spoke with upon first inquiry to where my refund was was condescending and lacked professionalism and a kind way. I was left with no choice but to take my complaint to BBB and Paypal as the person I encountered could only laugh at me and hang up after I asked to speak with a manager.