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N A.

Contributor Level

Total Points
92

1 Review by N

  • Groupon

8/9/10

I have no problem with their customer service... I bought one item and received it before the "expected shipping dates"... my problem is with some of the prices... DO YOUR RESEARCH ONLINE before you buy to make sure you're getting the lowest price. A couple of weeks ago they had a French Connection dress that was selling for a lower price on the French Connection website... and today they have a corso como sandal that is selling for a lower price on the corso como website (and the designers are offering free shipping)... I sent customer service a message about this, and they just thanked me for my thoughts! So, at random I decided to research another item on sale, Donna Karan black slide ons (on sale now)... and its selling at endless.com for about $35 lower + free shipping! All I'm saying is... do your research. I just saved about $15 by buying the sandals from corso como. Maybe with higher end products (e.g. Gucci, etc.) their deals are the best... I don't know.

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DeeDee L. – Groupon Rep

Hi: Bringing you the best value we can is very important to us, and the vast majority of items we offer are by far the lowest prices to be found. Our merchant team researches a number of different sources for every event in order to give our members as much value as possible.

We’ve found that these misunderstandings usually occur due to various factors. The item that you’ve found for a lower price on another site may be from a different season, be made from different materials, or is in some subtle way a different style even though it is the same brand that ideeli is selling. In addition, in those rare cases, like French Connection, when we find out that our prices are not the best, we do everything we can to correct the issue. This means lowering the prices in a live sale and crediting members who may have bought an item at the higher price on our site.

Thanks again for being an ideeli member. We value your opinions and feedback.

Jason Faria
Customer Service Manager

Ideeli, Inc.

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