Tom W.

Needed a new radiator. Used Autoplicity's fitment feature on their website, entering year, make, model and displacement of my car. The fitment returned the stock number of the item to order, so I ordered it. Cost a little over $160. Radiator arrived, but when I tried to install it, it didn't fit. Mounting holes did not line up with the holes in the vehicle's frame. Called Autoplicity to request a return. Customer service told me that if the item has been installed, or if it was attempted to be installed, or if all of the original packaging and information was not with the item, the return would be refused. More bad news, Autoplicity (dba TH Motorsports) would not pay the return shipping. I got quotes from three different carriers and the cheapest was $142. So through no fault of my own, I have to spend $142 to MAYBE get back my $160, even though the error was not mine. Pretty austere return policy. Had I ordered this on my Amazon Prime account, they would have paid the return shipping and sent me the correct replacement radiator. There's a reason why customers shop the well known online stores like Amazon and Walmart. So, Autoplicity burned me once, but they will never get a chance to do it again. This was their one and only sale to me. Oh, and if you should have to talk to Autoplicity's customer service people, don't expect to get any warm fuzzies from the CSR's.