Mya H.

I wish I had read this site prior to ordering from Alibabaexpress. I had known about Alibaba since the early 2000's, but never ordered until they went public on our stock market. I figured the U.S. wouldn't allow a foreign company to blatantly scam us. I was wrong.

I ordered wigs from a seller who promised that if for any reason at all you are dissatisfied, they would pay shipping, and a full refund would be issued. I ordered 3 in dark brown, 1 in light brown. Instead, I received 3 in red, and 1 in honey blonde. I asked for refund and instructions to return. They tried to get be to accept a burgundy wig and another red tone telling me quote: " You will be fashionable woman!". When I denied offer, the seller ignored me completely. I am currently in dispute. Alibaba looked at the photos, and agreed seller should refund and pay for shipping. However, they did not speak of any provisions for return process other than I needed to make sure I sent to the right address for the seller to receive. But, seller isn't sending a prepaid label. Still trying to work out. Very time consuming.

Additionally, From another seller, I ordered a bra in C cup. They sent me A cup, saying it is just a label mistake, they would discount the price, and I could give to a friend, and buy another!. I rejected, and opened dispute. Seller agreed to send me another one, saying he'd mailed out. However he responded to dispute that the bra was fine, that he'd offered me a discount, and that I could send it back at my own expense. I am still fighting. I sent pics to Alibaba showing incorrect size, and am waiting for answer.

The dispute process is very difficult to understand and follow. If you don't understand where to look, you could lose automatically. The second seller was hoping for this I think. Ordering here is not worth the time. Even if I get my money back, which is in question, I'll not order again!