I ordered 3 pairs of shoes of this site they all had defects scratches dents chips I followed the site instruction on the the return it took almost 2 weeks to get the return label took almost a week to get my shoes in the first place i continue to call and email them i have sent the shoes back i still have not received a refund true the shoes are cheap price but be careful customer service is poor i hope they refund my money never again will i order from them.