M S.

I was a little hesitant to order a frog online but the website assured that the animal would be shipped overnight so the least amount of stress is put on them. I ordered on the 16th and received an email on the 18th stating it was just shipped and would arrive the next day on the 19th. I checked the status on the tracking number that was given so that I could see where it was and what time it was shipped and get updates on his arrival. I was completely appaled to find out that it was not actually shipped that day but two days ago and it was not shipped overnight mail but 3 day priority mail instead. So I felt terrible that my poor frog had been in the mail for days and I anxiously awaited his arrival. When he arrived on the 19th I was AGAIN appalled and sickened at the way he was shipped. For starters the box was not marked live animal, fragile, handle with care, nothing like that. The mailman had no idea that there was an animal in there. The box was partly crushed and if the box was marked properly this wouldn't have happened. When I opened the box the poor thing was just in a plastic container with a crumpled up paper towel in with him. A DRY paper towel. Which may have been wet when they shipped him but because they didn't ship over night like they claim to and he was in the mail for days it was now dry and frogs need moisture to breathe. Luckily he was alive. I can't even imagine how much he had to have been thrown around, jossled, put upside down, been in cold temperatures( they also say they are shipped with heat packs which he was not) and who knows what else on his journey because he was shipped like an object instead of a live animal. I'm still determining if all of his limbs work properly. Such deceitful business practices. I can't believe it.