M B.

I placed an online order for a pair of monogrammed shoes. When I placed the order, my payment processed without giving me the opportunity to enter the monogram. I immediately emailed customer service with my order number explaining the problem. I received an auto response and eventually an email from "Kayley", pretty sure she was offshore, offering assistance. Then I got an email that my order had shipped. I knew there was a problem. I received the shoes, no monogram. I contacted Kayley again and explained no monogram. Kayley asked for pictures, which I provided as well as screenshots of our correspondence. Kayley gave me a return label to ship the shoes back for correction, which I did. I got a confirmation my return was received and then within a few days, I received an email my item was shipped. And then I got an email my item was delivered, however I received nothing. I contacted "Kayley" and explained I had not received my item. She told me to check with the post office. I explained there were no tracking numbers. She gave me the tracking number from my original order and then a tracking number which led to a Florida address, I am in Kentucky. I contacted "Kayley" again and she responded asking for the order number again which had already been included multiple times. I looked up the phone number to I Love Jewelry, *******433, their business address is in Florida, I called them. After holding I got a recording no one was available, goodbye. Obviously, I have lost my money. More than loving jewelry, I love getting things for which I have paid.

After repeated purchases, complaints and credits given by Zulily the same problem remains, the quality is not only bad but completely absent. Inconsistent sizing, poor fabric quality, stitching, workmanship, and overall defective products. I have had hems ripped out of skirts, diagonal stitching on the front of a blouse, holes in fabric, larges that fit like smalls, and two items the same size but one about 4-8 inches bigger than the other. Ridiculous and fraudulent representation of a consumer website. An all sales final website? They should say items are defective, flawed, irregular purchases you will find difficult to enjoy.