Morgan M.

I agree with the above sentiments! DO NOT order from here! You will be disappointed. I ordered two shirts from a sale they were running and just found out that they are not coming and are considered"lost" and I had the same nearly impossible to reach customer service as well as the "i don't really care" attitude from the CS department overall. I had read these reviews before looking for a resolution to my missing order and it sounds like a pattern. The last order I placed with them a pair of boots I ordered were suddenly sold out and they gave me the same $25 credit. So I went to use it on the 2 shirts that I ordered, I used the credit and had a balance of about $63. Granted, they are refunding me the $63 but now I have no site credit and no shirts. My inner gut is telling me the whole site is a scam. They lure you in on your first order, and everything goes well and it ships quickly, save one item, so they keep your membership by apologizing and giving you a $25 credit. Then comes the second order where you actually USE the $25 credit and mysteriously the order doesn't arrive because it's "lost" Which is ironic given that UPS had no record of the tracking number I was given. If they lost it, at some point the would have had to posses the package! I think they only sell actual items to paying tier 1 customers and lure people in with the free intial membership. SO as a tier 2 member you can order it, and pay for it but may not get it. Don't believe their hype. Go to Hautelook.com or reputable big box retailers like Marshall's.