Morgan K.’s Reviews of Adore Me & more

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Lingerie

4/23/15

Do not buy from adore me. I made a one time purchase as their ad said you get your first set for $25. I was happy about this and pleased with my item. A year later I logged back onto the site to find I was a "VIP" member (which I was never told about), and I had $500 of instore credit which was stolen from my bank account in monthly payments. I called furious to find they would not refund any of my money. Long story short, they are crooks. DO NOT BUY FROM THEM. Do not become a VIP member, as they literally steal from you. That's $500 I will not ever see again.

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Adore M. – Adore Me Rep Over a year old

Hello Morgan,

Thank you for your review.

The membership is one of two payment options (the other is Pay as You Go) customers select during checkout with their first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the reminder emails and in numerous locations on the site. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.

If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.

In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at claims@adoreme.com explaining the case and why you were not to request a refund within our 30 day limit.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com