Monica T.

We are a reputable company on Long Island New York and a paying vendor on this website. We noticed the reviewing system they have is not fair and accurate. Many vendors leave reviews on this website for themselves and they do not do anything about it. We have amazing reviews and just recently encountered a malicious bride that was harassing us. She left 2 very negative reviews for us. We did not get to provide her with the service for her wedding but she felt appropriate to leave these 2 very negative reviews. We disputed the reviews. Their representative, Melanie, emailed us to let us know the dispute will be dismissed and the review we'll be posted. They never asked us anything about it and they did not care we were being harassed not reviewed. She simply told us to get a court order to remove it or it will stay there. We explained her we have phone conversation recorded and written emails that prove our client is malicious but they simply dismissed it. So after paying to be featured on their website, they do not care about the fact that some brides are malicious. We just simply had to get on the phone with our attorney. Be aware of it! They will not try and mediate between you and the client by offering you the dispute option. They simply do not care. Wedding industry is a very personal industry and they have a very non-personal approach with their vendors. They do not make difference between a genuine review and an abusive bride.