Monica m.

Hello, after dealing with issues with my previous orders I received this gift voucher as an apology and encouragement to continue to shop with ASOS. So, what happened? I placed a new order a few days ago, and received my order today, the dress is a different print than what I ordered, it does not have the collar and front flap like the pic and its missing the belt; again. Please see attached pics, clearly ASOS no longer cares about delivering adequate service. I contacted ASOS Customer service and spoke with Katie, who advised me there was nothing that could be done since the dress I ordered was sold out in the size I ordered. I suggested that since the dress I received was not the correct pattern and missing a belt, could ASOS send me the correct pattern in the size 16 and as long as it had the belt attached the extra inches of fabric may not be noticeable. Katie advised she could not do that because she could only process a replacement. I have had a problem with every item I have ordered from ASOS, I believe my orders are intentionally being sabotaged, it is impossible to think that these mistakes are taking place unintentionally. I requested Katie speak with her supervisor, she advised that she spoke with Tony and was advised there was nothing which could be done.

I am done with ASOS!

Order *******
Item: Glamorous Belted Maxi Dress

I understand its not possible to remove a belt from another item to send to a customer, but the fact that i was willing to accept a size up in the item as long as the belt was attached, despite this being the incorrect print, and ASOS still refused to make this exception, shows how low this company has fallen.

I wish I would have read the bad reviews of this company before i placed my order. I ordered a full length maxi black dress with flowers and a mini dress. I received my order today, and the company shipped me a blue mid length thin cheaply made dress and a dress that looks like a shirt. When I went to the site and pulled up my order info, the company had changed the black full length maxi dress I originally ordered to the cheap dress they sent me. This is complete fraud. I immediately emailed the company and opened a dispute with Paypal. Within 20 mins the company had refunded my money back to my Paypal account. If you have been ripped off by this company, do not give up, they want you to become frustrated and say its not worth the hassle because the items are inexpensive, but do not do that! Fight this company and report them and get your money back, this is common practice for them. Do not listen to them when they say "Oh we made a mistake", no this is how they always operate!

I ordered the Plain Hollow Zipper Side Flared Midi Skirt in Black. It looks more expensive than it really is. When I wore this skirt, I received so many compliments! I want this skirt in every color.