Monica F.

I am 600 miles from my hometown in Texas. With great ease I logged on to 1800Flowers and ordered my mother a beautiful arrangement and was informed that they would arrive at her home in Arlington by Sunday, but possible Saturday. Great news! I received confirmation shortly afterwards. This afternoon (Saturday), I logged on to check the order and tracking data to see if the delivery was today. It noted that it was cancelled. I was sure this was a mistake. So I called customer service. That was a nightmare. The Reader's Digest version: I was told that they have delayed it. The representative was hard to understand, so I asked for a supervisor. No luck, he said that they did not want to talk with me. He then said that it would be delivered Monday. And later he said that they do not service the area at all and they would refund my money. I asked him if I understood him correctly, They do not service Dallas/Ft Worth. He said no. I truly find this hard to believe. Not to mention, this is a company that accepted money for a service that they could not complete. Amazing! And they never sent an email, call, etc to even let me know that it would never be delivered. And it was too late to order anything else from the 20 florists that I called.