- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I placed an order on November 10th, 2015 and understood per their policy that it could take up to 25 days to be delivered, so I thought I would get my items before Christmas (the clothes I ordered were Christmas presents). Fast forward to 2 months later (January 14th, 2016), and I've been trying to get a useful bit of help from Customer Service online, because you can't contact them over the phone... and all I get is an "I'm sorry, please be patient and wait for your delivery"?
This is unacceptable service in general. I've written to ask for a refund, let's see what I get in response. After this experience, I'll make sure to be very vocal about the lack of response from DressLily and poor customer service.
Needless to say, I will not be buying from DressLily ever again.
Monica E.'s review of DressLily earned 5 Very Helpful votes
Monica hasn’t received any thanks yous.
Monica doesn’t have any fans yet.
Monica isn’t following anybody yet.
Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Monica,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you. Would you mind messaging us your complete order number?
Thanks for your support and kind understanding.
Yours sincerely,
Dresslily.com Customer Service