If you've ever shopped on their site you'll notice there are no one-star reviews on their products. I've written several for a particular mascara but when I go to the reviews for the mascara my review is curiously absent. I tried again to write another but it also is not there. The only reviews are glowing praises. No product is going to please everyone. In addition I have also received product that was completely broken in transit and was not allowed to return it. I was only offered a credit to use in the future.