M L.

As many people know, Abercrombie went under and closed down a lot of their stores. I was still loyal and bought things online and saw that they had pretty easy and *fast* returns. 3-5 business days is great.

I contacted AF via chat and by phone to see how many different made-up answers I got because I still haven't received my refund. I tracked my package and they received it over a week ago (well over 5 business days). The person in the chat told me 3 weeks for a refund. The person on the phone told me 7-10 business days. I pointed out their refund policy in their website and they said that they don't specify the 7-10 days. I said why does it say 3-5 business days? And they avoided my question and kept saying 7-10. I offered to send my refund email to them and offered to review the refund policy together, but they kept ignoring my questions and I still haven't received my $150 back.

Be careful of AF keeping your money!