As others have mentioned here, this company is running a phony operation. I have tried to obtain a refund multiple times. I speak to the same woman everytime who states she passed my information along to the "other department" yet she can't give me any names or numbers/extensions to who she passed it along to... if she even actually passed my information along. When I told her (Linda) I wanted a refund and wasn't happy about the way I was being treated, she laughed at me.
Companies that operate this way should be investigated. SCAMMERS! Buyer beware!