Misty B.

I had a recent issue, with not being able to track my package. The website wouldn't work for me. When I reached out to Wanelo, the analyst was FANTASTIC! The analyst made me feel as if I was the most important customer he had. Although he could have easily told me where my package was at that moment and then closed my issue out, he did not do this. Instead, he gave me an update, told me that he was going to keep my case open until he had confirmation from me that I had received it and also offered to track it on any other day I would like.
Service like this is hard to come by these days. This analyst went above and beyond my expectations and I'm forever grateful. I will continue to use Wanelo from now on! I've ordered 3 different things. I get them in a timely manner and I've had zero issues. Best site ever and greatest customer service experience I have had in a very long time!