Missy R.

I will NEVER use fangago again. I purchaced tickets through their mobile site. No conformation ever came but they charged my bank account immediately. The customer help line had a 30+ minute wait so I used the live chat via internet. Chatted for approx 20 minutes, they could not help me and eventually I was disconnected by them. I then decided to go to the box office and purchace the tickets there to watch the movie. The next morning I called customer service and waited 20 minutes to speak to someone (from a foreign country which is frustrating). They do not want to give me a refund. They sent it to a review department that told me I would recieve a responce via email in approx 5-7 days (not acceptable). I will be disputing these charges with my bank.